Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During sale periods, festive seasons or periods of unusually high order volume, processing may take additional time.

Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery time may vary depending on your location and courier service.

• Metro & major cities: approximately 2–5 business days
• Other locations: approximately 4–8 business days
• Remote areas: delivery may require additional time

Delivery timelines are estimates and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Ilara may offer free shipping promotions subject to the applicable promotional terms.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information provided by the courier to monitor your shipment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

Ilara may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed or Undelivered Orders

Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

• Weather conditions
• Courier network delays
• Public holidays
• Incorrect address information
• Remote delivery locations
• Unexpected logistical or operational circumstances

If your order has not arrived within the expected delivery window, please contact our support team so we can assist you.

Damaged Package

If your package appears damaged, opened or tampered with at the time of delivery, please document the condition of the package before opening it whenever possible.

Contact our customer support team as soon as possible with photographs and relevant order details so that the matter can be reviewed.

Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, additional delivery attempts may be made according to the courier's procedures.

Additional charges may apply in certain cases where a shipment needs to be re-dispatched due to incorrect information supplied by the customer.

Cash on Delivery Orders

For Cash on Delivery orders, the order may be subject to additional verification before dispatch.

Customers are requested to remain available at the provided delivery address and ensure that the correct contact details are entered during checkout.

Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be processed before the order has been dispatched, subject to our cancellation policy.

International Shipping

International shipping availability, delivery timelines, customs duties and applicable charges may vary depending on the destination country.

Any customs duties, import taxes or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

Changes to This Shipping Policy

Ilara may update this Shipping Policy from time to time to reflect changes in our shipping practices, logistics partners or operational requirements.

Any updated version will be published on this page.