Return Eligibility

Returns may be accepted for products that are received damaged, defective, incorrect or significantly different from the product ordered, subject to review.

Products must be unused, unopened and in their original packaging wherever applicable.

Return Request Period

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Requests received after this period may not be eligible for return or replacement.

Damaged or Incorrect Products

If your order arrives damaged, opened, defective or contains the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Order number
• Photographs of the outer package
• Photographs of the product received
• A brief description of the issue

Non-Returnable Products

For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened or used.

This may include opened incense, dhoop, candles, fragrance products, puja essentials and other consumable or personal-use items.

Products that have been used, altered, damaged after delivery or returned without prior approval may not be accepted.

Change of Mind

Returns due solely to a change of mind, personal preference, fragrance preference or incorrect product selection may not be accepted for products that are opened or used.

Any eligible unopened return will be reviewed according to our return conditions.

Replacement

Where a product is confirmed to be damaged, defective or incorrectly supplied, Ilara may offer a replacement, subject to product availability and verification.

If the same product is unavailable, an alternative resolution may be offered where appropriate.

Refund Eligibility

Where a refund is approved, the refund amount will generally correspond to the eligible amount paid for the returned product.

Shipping charges, promotional discounts or other deductions may be handled according to the circumstances of the order and applicable policy.

Refund Processing

Once the return is received and inspected, we will review the product and determine whether the refund is eligible.

Approved refunds will be processed using the applicable original payment method, wherever possible.

The time required for the refund to reflect in your account may depend on your bank, payment provider or card issuer.

Return Shipping

If the return is due to a confirmed damaged, defective or incorrect product supplied by Ilara, return shipping arrangements may be provided or reimbursed as appropriate.

For other eligible returns, return shipping charges may be the responsibility of the customer.

Refund for Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through an appropriate bank transfer or another supported refund method after the necessary details are provided and verified.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Exchange Policy

Exchanges are subject to product availability and approval. Certain products may not be eligible for exchange because of hygiene, safety or product-specific considerations.

Inspection & Approval

All return requests are subject to review and inspection. Submitting a return request does not automatically guarantee approval.

The final decision will be based on the condition of the product, the reason for return and the applicable terms of this policy.

Changes to This Policy

Ilara may update this Return & Refund Policy from time to time to reflect changes in our business practices, products or applicable requirements.

The latest version will always be published on this page.

Contact Us

If you have received a damaged, defective or incorrect product, or if you have any questions regarding a return or refund, please contact our support team.